Real Reviews from Real Customers
Here are just some of the reviews my customers have left for me over the years.
NEW!
I worked with Marshall Sanders for my pre owned Mercedes-Benz. He is really responsive and answer all my questions and concerns via email or texts. I got my vehicle delivered as I expected (out of state purchase). The transactions process was smooth and fast. Overall, I had good experience working with Marshall and I will definitely recommend if anyone is in the market for Mercedes-Benz.
NEW!
Just purchased our new car from Mercedes and it was the smoothest, hassle free, and overall pleasant car buying experience we have ever had! Our sales person Marshall was simply outstanding. He was always attentive to our needs and gave immediate responses to any questions we had, even when he was traveling abroad to Germany. His personality was also genuine and happy and we would buy another car from him any day! Great job!
NEW!
Marshall Sanders provided me with an excellent experience all around while I was in the market for my new E300. Never any pressure, and answered all of my questions via phone calls and text almost instantly. I felt like I was buying from my best friend! If anyone is in the market for a Mercedes-Benz, PLEASE give Marshall a call. You will not regret it! Oh, and did I mention....I got a fantastic deal, too!! Look no further than Marshall and the team at Mercedes-Benz! Thank you times a million!
NEW!
Marshall was great. After shopping around this dealership was the most straightforward. Would recommend this dealership above any.
NEW!
We have bought five Mercedes-Benz from Marshall over the last 3 years. He has made the procedure very simple, expedient and always offered a great deal. We have walked in to see Marshall and browse around within an hour had a new vehicle. Our experience with Marshall and the dealership as a whole has been professional and accommodating.
NEW!
Where do I begin? I have a passion for fast cars, and hard to find cars. Finding a reliable car for the best price is half the challenge, but finding a dealership with employees who not only are a pleasure to deal with, but that are KNOWLEDGEABLE, is one of the hardest challenges when looking for a car. I've owned over 50 cars, and I can honestly say that Mercedes Benz over all as a team are the best experiences I've had at any dealership. One particular salesman who works there, Marshall Sanders, is by far the best salesman I've ever dealt with. He's very knowledgeable about his inventory and the brand, but he also isn't pushy like most sales people and he does what he can to get you as close to what you want as possible. He's a pleasure to deal with and he has taken the time outside of work to help me out or find the car I want, and he has always come through. I highly recommend this dealership, and if you want someone to work with who's knowledgeable, and truly takes the time to help you find what you want, he's your guy. Overall very happy with my past and current purchase and hope to continue the business in the future.
NEW!
We had a great experience purchasing our car. Marshall Sanders was great to work with. He answered all of our questions and found the perfect car for us. He made the rest of the purchase simple and smooth.
NEW!
I absolutely love this place and my beautiful car! Marshall Sanders has been incredible to work with from the time I first leased my car over a year ago until now. He is extremely personable, fun to work with, and has gone above and beyond to make himself available for any questions. Thank you!!
Great customer service from Marshall! Will definitely recommend you to come here for your next car purchase.
My experience was terrific from start to finish. Marshall Sanders did a great job finding me the exact car I wanted....in Massachusetts! I have had it a week now and will have it for many years to come. I can't say enough about my experience! Thank you!!
I had a really easy, smooth experience leasing a new 2016 MB from Mercedes-Benz. I went in just to look around and had zero intention of leasing a new car so quickly, but my experience with Marshall Sanders was hassle-free and to the point. I honestly couldn't pass up such a good deal even though I still had more than 30 days remaining on my current lease. Marshall is friendly, easy to work with, and doesn't overwhelm you with any heavy-handed sales tactics. Quite honestly, I wish all salesmen used a more laid-back approach - I really do think you get more business when you are helpful, efficient, and just give people the information they are looking for without additional pressure. Marshall was quick to answer my additional questions via email and text and worked around my hectic schedule to get paperwork started early on the day I picked up the car. Everyone at MB was very nice and professional, but Marshall really made the experience a pleasant one.
Marshall at Mercedes made my car buying experience an easy and enjoyable one! Thank you!!
Marshall at Mercedes-Benz is top notch! I had planned to purchase the vehicle the next day but ended up coming back later that same day to purchase. The Manager reached out to Marshall and he came back to the office to help us, even though he had already left for the day. I had an awesome buying experience from start to finish. Marshall is very knowledgeable and helpful. If you are looking to purchase a MB you should definitely visit and ask for Marshall - 10 out of 10!
I had a great experience purchasing my new Mercedes with Marshall Sanders at Mercedes-Benz.
The reservation to test drive the car was easy and Marshall was very responsive to my schedule changes.
Marshall had everything in place to make the processing of paperwork was quick.
I am loving my beautiful Northern Light Violet CLA250. The color is not common but they had exactly what I was looking for.
Follow up since my purchase has been great also.
The finance team did a great job also helping me get an excellent rate and getting the loan processed.
Over the past 25 years I have purchased several Mercedes. They make the whole car buying experience a pleasure! I recently worked with Marshall Sanders to buy my new Mercedes E and he was wonderful to work with. He was extremely knowledgeable about all the different models and their features and made the whole experience enjoyable! I would highly recommend Marshall and Mercedes to anyone considering buying a new or used Mercedes.
I came in the the dealership looking for 2 specific hard to find cars. I dealt with Marshall Sanders during the entire process who went out of his way not only during hours, but also on his day off to answer questions, and contact his sales team to help get the ball rolling on finding one of the two models. The model I ended up wanting got sold before we had a chance to move on it, so we looked at the other model. That's when they went above and beyond and offered me a great discount on the price of a new model they had on their lot, but almost to the same cost as the older used model I was inquiring about. They also gave me a great amount on my trade in and ended up getting the newer model, with more options and didn't have to wait for it to be shipped like I would have had if I bought the other used one in Texas. Car looks and runs great so far and it was an absolute pleasure working with Marshall because he not only is very knowledgeable but he's also very personable and isn't pushy like most. If you want to do business with peace of mind, talk to Marshall Sanders. Thanks again!
Marshall Sanders was the greatest salesman ever. I was very skeptical when I went in to just look at the car I was interested in and the next thing I knew in a matter of hours I was the owner of a car. Thanks to everyone who made my car buying experience easy and affordable.
Just bought a new GLE 350 and had a great experience with Marshall Sanders. He helped us find the car we wanted with the features we needed and didn't try to push anything on us. Very different than the other dealerships we visited. Highly recommend!
IF YOU'RE IN THE MARKET FOR A NEW OR PRE-OWNED VEHICLE, GO SEE MARSHALL AT THIS LOCATION! HE WAS GREAT TO WORK WITH THROUGHOUT THE ENTIRE PROCESS (WHICH I WAS COMPLETELY UNFAMILIAR WITH). MARSHALL WAS ALSO VERY KNOWLEDGEABLE AND READILY AVAILABLE VIA PHONE OR EMAIL WHENEVER I HAD A QUESTION. THEY HAVE ACCESS TO A HUGE NUMBER OF VEHICLES AND I ENDED UP PURCHASING A HONDA CIVIC, WHICH I LOVE.
Buying a car is compared to dentist visits...and no one likes the dentist - HOWEVER - Marshall Sanders, a sales representative at Mercedes-Benz offered unparalleled service!! Very professional, knowledgeable, and provided immediate service!! WOW!!! Thanks Marshall!
My husband and I had a wonderful experience purchasing a car from this dealership. Marshall was our sales representative and he was excellent from start to finish...they were accommodating and made the process easy. Our best buying experience yet. Thank you!
We had a fabulous experience dealing with Marshall. All went out of their way to make the process of owning our first Mercedes so easy. We love our new GLK 350!
Marshall and the entire staff at MB were exceptional. I have purchased over 50 vehicles over the last 10 years and have never been treated with this degree of professionalism. The customer centered dealership made this an experience that will certainly have me returning for future MB purchases even though I live in NC. The drive is certainly worth this. Dr. Almony
Previous Honda Sales: Dealer Rater Reviews:
I found working with Marshall and the Ourisman sales team very easy and relaxing. I was always greeted at the door when I came by and helped quickly. Marshall could answer all my questions including explanations of feature and mechanical differences between the Honda CR-V to a Subaru Forrester. It meant a great deal to me that Marshall and the dealership welcomed my dog during visits so I could spend time with her as we conducted business. My optional accessories came in and were installed within a week and several unexpected problems with the new Honda CR-V were addressed quickly, although I do feel disappointed having to deal with these at all in a new car.
Marshall Sanders was personable, cordial and knowledgeable about the cars. He was able to determine quickly just what we were looking for, and he could supply the car right away. Plus, negotiation was easy, and we got to a reasonable bottom line in short order. All told, we had an excellent experience working with Marshall.
Thanks so much Marshall for all your hard work!!!! He was friendly, knowledgeable, and easy to work with. I did not go there to buy a car, but got a great deal so now I have a brand new CR-V!! I could not be happier. The staff as a whole was great!! :) Every question was answered in great detail and I felt I had his full attention the entire time I was there (over 4 hours). I was there past business hours on a Saturday evening and the staff was wonderful!! They were there to be sure that I was a happy customer which I most definitely am!! I can not say enough about Marshall Sanders and the staff at Ourisman Honda of Laurel!!! If you are looking to buy a Honda, I would most definitely recommend them!! :)
Our experience at Ourisman Honda was excellent. From the moment we walked in we felt welcomed, attended to and listened to by the employees. We did not plan to buy that particular evening, but the experience with Marshall was so positive, he made us want to buy. He was very friendly, knowledgeable and very much a "straight shooter". We did not feel taken advantage of and certainly felt like he was working to make us happy. Earl and Marva were also friendly and willing to jump in and help at any point. We would highly recommend this dealership, and particularly Marshall Sanders, as a salesperson. This dealership, salesperson, and staff far surpassed any previous experience we had this year. We purchased a car years ago at this dealership and it has improved remarkably since that time. Visit Marshall and you will be very pleased!!
I had visited several auto dealers in the Washington D.C. Metropolitan area over the past two months. I was in the market to purchase a new or used vehicle for my daughter who was in need of safe, reliable transportation to commute to and from school as well as to her part-time job. I had been turned off by several of the dealers i visited either due to high sales pressure, unwillingness to understand or accept that i intended to have my daughter test drive numerous vehicles until we found the right one for her or because they did not make myself or my daughter feel comfortable and provide the type of customer service i was looking for. All that changed when i visited Ourisman Honda in Laurel, Maryland. There i was met by Marshall Sanders, who from the initial handshake listened intently to our needs, displayed patience as we carefully looked at available inventory both new and used and was extremely knowledgeable on the various features, safety and facets of the vehicles he showed us. We ended up purchasing a black 2013 Honda Civic LX. I was completely satisfied not only with Marshall's customer service skills but with the entire experience at Ourisman Honda as well. We felt at complete ease during the entire process and i know i will return there for future vehicle purchases. I highly recommend Ourisman Honda in Laurel and especially Marshall Sanders.
My wife and I were in the market for a second car so we could work different shifts. We had been looking for a few days before we were referred to Marshall. I contacted him on the weekend, and by Monday, he had a few options for us to consider. We worked on getting the pre-approval, and kept speaking about options. At first, we couldn't afford the Honda Fit, so we tried other avenues. Every used vehicle that I found that I think would work well for us, Marshall would check to see if it was still available, and every time it was sold. It was then that we started to give up hope. Marshall went above and beyond, searching for alternatives. Eventually he was able to secure a great interest rate, and helped ensure that we could afford the new Honda. We made a 2 hour trip to Ourisman Honda, and got started. The sale was smooth, even though I was under the weather. I would absolutely recommend anyone purchase a vehicle from Ourisman, and make sure that you see Marshall. He was a pleasure to deal with, great guy, and very hard working. He wants YOU to be happy with your purchase, not his wallet. Rare breed in the car industry these days.
A HUGE thank you to Marshall and my new friend Tyrone for making this process so easy and pleasant. We all dread making such a long-reaching decision such as buying a new car and they both left me feeling like I had made the perfect choice. This was my first time going through the process on my own - and Marshall was very protective of me and my specific needs. Tyrone respected my choices and was super friendly and patient. Everyone that I interacted with while at Ourisman was courteous, open, and reminiscent of a close-knit family - and thus I was very comfortable. Again, a ginormous thank you and hugs all around from me and my new baby ... her name is Sarsaparilla the Civic. :)
The reason I gave this dealership such a high rating lies with the salesman I met with, Marshall Sanders. In a great testament to his professionalism, Marshall very clearly knows these vehicles backwards and forwards, and was able to answer all my questions easily and in great detail. After carefully reviewing my parameters and desires in a car, Marshall found one that is not only very well suited to me, but also felt comfortable financially. Throughout the process, he was friendly, encouraging, and easy to talk to. If you are looking for a reliable vehicle, a high level of professionalism, and a pleasant experience, I suggest making an appointment with Marshall Sanders at this dealership.
I bought a brand new Accord from this dealer, a week ago. We were lucky to have Marshall Sanders as our sales rep. He made this purchase extremely easy. No pressure to buy, just a great source of information and support during the process. Very honest and friendly. I feel good about my purchase. I would recommend this dealer and Marshall to my friends.
After spending the past month searching the perfect vehicle that was within my budget I must say it was a breath of fresh air when I arrived at Ourisman Honda. I was immediately met at the door by Marshall Sanders and I was very impressed from the beginning. He was friendly, not pushy and didn’t give me any crap! Because I had already done my research I knew exactly what I wanted and they were able to deliver. I WAS BLOWN AWAY! Then as if it was already too..good to be true, I met a wonderful young lady name Debbie Lewis whom was a no-nonsense give it to ya straight kinda person and I so…appreciated that very much. She spelled out exactly what I needed and didn't cut any corners. I cannot wait to tell all of my family and friends and of course show off the new ride!!! Thanks Marshall and Debbie and my new Ourisman Honda family.
I have to tell the world how awesome this dealership is! I have had a couple car buying experiences, and until now they were either nothing to write home about, or out and out horrible. But after going to Ourisman with a friend on her car buying journey, I was so impressed with Marshall and Debbie, I went back and got my own new car! Marshall was extremely nice, courteous, and knowledgeable without being pushy or forceful. He gave honest, no-nonsense information and had incredible patience, making sure I was happy every step of the way. Debbie is THE most awesome finance person I have ever worked with. She was straight forward, extremely knowledgeable, and did everything she could to work out a deal I was comfortable with. She was so honest, no games or tricks, and I appreciate that most of all! It was such a low stress and easy process, made possible by all the super friendly people that work there. THIS is what a car buying experience SHOULD be like! Not only will I be bringing all my future business back to them, I will make sure I send any and everyone I know to them for the most enjoyable experience possible. Thank you so very much Marshall and Debbie, and the entire Ourisman Honda Laurel family!
Wow! Marshall was outstanding. No pressure, honestly answered all my questions, and got me a great price on my first ever *new* car! Highly recommended!
While looking for my first new car Marshall was able to give me an outstanding deal I couldn't resist while displaying excellent customer service. He was very friendly and honest which made a somewhat stressful decision easy. He went above and beyond to make it a fun and exciting experience for me!
I AM GOING TO PUT IT IN ALL CAPS FOR A REASON! ABSOLUTELY AWESOME EXPERIENCE!!! ESPECIALLY WITH THE SALESMAN, MARSHALL SANDERS. I CANNOT EXPRESS HOW WONDERFUL THIS EXPERIENCE WAS AND HOW PLEASED I AM WITH MY NEW CAR. HONESTY AND CANDOR REMAIN AT THE TOP OF MY LIST WHEN I DEAL WITH ANYONE AND THIS DEALERSHIP AND THIS FABULOUS SALESMAN GET 5+ RATINGS IN ALL CATEGORIES. I began looking at new cars and contacted many different dealers, did quite a bit of research (just ask Marshall) and worked diligently to know the vehicle and what was the best things to look for. Marshall contacted me promptly and personally answered ALL of my questions, never making me feel like I was overly concerned or ridiculous. I just really cannot say enough about this fine man. To me, this man exemplifies Ourisman Honda as a quality dealership. He fought for my desired price; communicated well with the Sales Manager; provided direct contact and communications with the Sales Manager and the Business Office; established direct verification with the insurance company; immediately had my new car detailed and waiting; and sat with me in conversation.... this made me feel like I was important, not just a customer. Since I do not want to appear as if I am rambling, I will finish with stating to ALL who read this; go to Ourisman for the BEST vehicle, the BEST service, the BEST pricing, the BEST atmosphere and DO NOT FORGET to ask for MARSHALL SANDERS! Thank you for the great experience, AN
What a great car-buying experience at Ourisman! Each step in the process – from the initial research and question-asking phase, to test driving, to working out financing – was smooth, comfortable, and pressure-free. In sales, Marshall was a great pleasure to work with – friendly, accessible, and extremely knowledgeable, he provided the information I needed in a way that was fact-based, clear, and free from the confusion and discomfort often associated with the car buying experience. It was a refreshing change from the typical dealership experience - relaxing, informative, and downright enjoyable. In finance, Walter was wonderful to work with, as well – easygoing and straightforward, he kept each step clear and understandable, and made the process as quick and easy as possible. Since my purchase, I’ve also been impressed with the service department at Ourisman – the staff is friendly and professional and maintenance was taken care of efficiently, without the pressure to add extra (unneeded) services. With approachable, knowledgeable staff and particularly strong customer service, Ourisman is clearly a cut above the rest - they have my highest recommendation.
My car buying process was pretty painless. It began with me obtaining a price through the United Buying Service and Marshall immediately reached out to me buy email. When I arrived at Ourisman on Saturday (10/6), Marshall treated my wife and I great. I told him what I wanted and he told me the color I wanted would be in on Friday (10/12). That Friday he called to let me know it was there and Saturday (10/13) I went in the morning and picked the car up. Tyrone Cypress, Business Manager, took car of all the financial paperwork as fast as he could while making sure we were clear on what we were purchasing and our options. One of the accessories I ordered was not in when I picked up the car but Tony in the service department promptly called me when the spoiler arrived and scheduled an appointment to have it installed. The misses and I had a great experience from start to finish and will definitely consider Ourisman for any future services & purchases.
This was the EASIEST experience ever... Everyone who helped me treated me as if we were all old friends or even family. No pressure to buy anything. Allowed me to browse around at my leisure and allowed me to be as picky as I wanted to about my Honda Pilot. Financing was GREAT, Marva took her time and explained EVERYTHING to me. Pros and Cons. She left no stone unturned... AMAZING. Marshall is the best sales person hands down. On the test drive, we drove and talked as if we were old college buddies. He showed me every feature of the truck and did not frown when I asked what may have been "dumb" questions. If you're purchasing a new or used Honda, this is the dealer for you.... NOW... Honda Service. Along with the new 2013 Honda Pilot I just purchased, I also have a 2003 Honda Accord... My service advisors are Randi and Jerry. These two are OUTSTANDING... Randi always answers any questions I have, tell me when I can hold off on doing certain services (especially if it's out of my budget) and is very timely. She not only explains everything to me, she takes her time to go in depth about the service that's being performed on the car. Jerry, he's my truck guy. I have a running joke with them, I tell Randi she gets the car, Jerry get's the truck. I ran over a nail with my brand new truck. I knew Marva explained the road hazard that I purchased, but of course you never really understand anything until it happens. Jerry took his time explained it again, got my truck in and out and I was back on the road and at work without being late. UNREAL. I couldn't thank him enough. Overall, I know I sound like I'm just rambling on and on about this dealership, but I've owned many cars for many years. This is my 3rd Honda Dealer that I've ever been to, and out of all THIS IS THE BEST....second to none...
The customer service was great, they answered all our questions and got us exactly what we were looking for. There was no extensive haggling necessary, the pricing was more than reasonable, and everyone from the manager to especially the dealer were incredibly friendly, accommodating, and related to what we were looking for. Would definitely recommend this dealership if you're in the market. Happy with my new car too, got exactly what I wanted.
Marshall in Honda Internet sales was wonderful, and honest, I was pleasantly suprised. He gave me a price that met my expectations and when the dealership didn't have the color I wanted,(polished metal for a 2012 Odyssey), he located one and had it ready for my wife and I that afternoon. Great price, and more importantly, true to his word, something that is rare in car sales. I would recommend anyone looking to purchase a new Honda to contact Marshall, you won't regret it.
I was very pleased with the service I received from Marshall and Walter when we leased our Honda Fit. The only thing I would suggest is the dealership offer gifts to their customers after they purchase or lease a new vehicle. Come on, it would not be that much of a loss to offer a t-shirt, golf balls or a hat would it? Also, the Honda that I leased did not come with a rear cover for the trunk space to keep items I have in the back concealed from prying eyes. What is the deal with that? Again, overall I was pleased with the service I received from Marshall and Walter but the dealership could offer some comfort items to make me remember Ourisman Honda when I go golfing or have the sun blocked from my eyes when I go fishing with my new Honda hat...
I recently purchased a 2008 Mazda3 from Ourisman. I had the pleasure of working with Marshall. He found the car for me when I told him what I was looking for and got it in my price range. He even personally delivered the car to my house so I wouldn't have to pack up all my kids to go get it. He is an exceptional sales rep and I would recommend him to others! Thank u Marshall!!!!
Marshall is a great sales person!! He was friendly, knowledgeable, and easy to work with. I did not go there to buy a car, but got a great deal so now I have a brand new CR-V!! I could not be happier. The staff as a whole was great!! :) Every question was answered in great detail and I felt I had his full attention the entire time I was there (over 4 hours). I was there past business hours on a Saturday evening and the staff was wonderful!! They were there to be sure that I was a happy customer which I most definitely am!! I can not say enough about Marshall Sanders and the staff at Ourisman Honda of Laurel!!! If you are looking to buy a Honda, I would most definitely recommend them!! :)
Our salesman Marshall Sanders was very friendly, knowledgeable, down to earth, and didn't use pressure tactics to make a sale. He made sure that we were comfortable during every step of the way. As an educated and meticulous consumer, I am very mindful of quality of service, and he offered us just that - quality service.
I requested an online quote and received a competitive quote immediately. Marshall Sanders and all the other staff members were extremely friendly without being pushy. There was a very limited supply of the car I wanted, and Marshall arranged for 2 cars to be delivered right away from other dealers in the area. Marshall worked very quickly and effectively to give me just what I wanted. The experience was very pleasant and positive and I will recommend Marshall Sanders at Ourisman Honda & Volkswagen to everyone.
I looked at every other van out there. The Honda Odyssey was the last one I had to look at before I could make a decision. I came in and Marshall was very accommodating and had me test drive the vehicle which I immediately liked. We went back and worked on the numbers in a very amicable way. While I was in with finance I had to get my sons from daycare. They were very understanding and put everything on hold until the next day when I could finish up with them. I came back the next day and everything was taken care of, I merely needed to sign and drive away. Great customer service!
We went in the dealership knowing what we looking for and wanted it to be a quick smooth process. It went just that way! Thank you!
Marshall Sanders was a very professional, courteous and friendly salesman. He made this a very pleasant experience. I would definitley recommend him and will be back to make another purchase within the next year.
I recently leased a 2012 Honda Civic from Ourisman Honda. It was a great experience. I had the opportunity to work with Marshall. He's very friendly, nice, and professional. He also knows what he's doing. I really liked working with him. His main goal was to make sure that I was happy and satisfied with the service that I was getting and he excelled at it. I would recommend this dealership and would no doubt bring them my business again in the future... Thank you Marshall for all your help. You're awesome!
Salesman was courteous, respectful, and attentive. Because of him, this was a better than expected buying experience, especially after the experience at a dealer prior to this one. Ourisman of Laurel is a winner, hands down. Earned the 5 rating for friendliness and helped with overall experience.
I will say, everyone met was friendly and helpful. The dealership is spotless. Marshal and his manager went above and beyond to find, and get, the exact vehicle we wanted without having to compromise. I highly recommended this dealer.
We were delighted with our experience with Marshall Sanders at Ourisman Honda in Laurel. We knew exactly which Odyssey we wanted, but couldn't find one in stock at any dealership in Maryland. Marshall not only had the best pricing, but he got the exact car we wanted from a Virginia dealership at no extra charge. Great service and the best price. What more could you want?
Marshall was very courteous and professional. He allowed us to take our time and make our own decisions without pressuring us and he had all the answers to our questions. He agreed to match a very good price that we had found on the Internet even though it was close to or below the dealership's bottom line. When we opted to shop a different model Honda, he didn't bat an eyelash and offered us a great price on that car, as well. After purchasing the car, we returned to the Internet and discovered that we had indeed been given an excellent price. Processing took a little long but it was already night time on the last day of a busy month when we made our decision to buy, so the delay was understandable. Overall, it was a very pleasant, low stress experience. We feel like we made the right decision and that Marshall really helped us get there. I'd strongly recommend him and this dealership to others shopping for a Honda.
We came to the dealership straight from another dealership in town after having a bad experience. We met with Marshall, and he worked with us to buy our car. He was knowledgeable, transparent, and easy to work with. We got the car we wanted for less than we were going to pay at the other dealership, and with NO hassle. He did not have to go back and forth with his sales manager, and play the "game." We agreed on a price, he confirmed it with his manager, and we drove the car away that night. It was a refreshing change from our experience at the previous dealer. I would recommend Ourisman Honda, and specifically Marshall to anyone looking to buy a Honda. They have figured out that if you treat people right, they will come back to you time and again. I plan to recommend these guys to everyone I know.
Everyone was very helpful and extremely friendly. Made my visit very enjoyable. Marshall was very patient, showed me all nuances of the car and helped me understand the difference between Hondas and GM vehicles. Walter stepped me very thoroughly thru the financing. Only expected to test drive a car but was able to go home with a new one. Thanks for everything.
I was car shopping after not getting what I wanted from my regular (i.e. previous) dealer and met Marshall; he won my business with his courtesy, knowledge, and professionalism. He treated me with respect and was open to negotiations. I made a deal on the car I wanted and overall had a very pleasant experience. I strongly recommend Marshall and the dealership to anyone shopping for a Honda and a dealership they will feel comfortable with returning to again. I know I will be returning next time I am looking for a car.
I spent a lot of time pricing out a new Civic to make sure I got a good price. Dealerships came close with pricing, but had extras I just wasn't interested in. I had to buy them in order to get their quoted price. Some dealerships never even sent a quote, they called me repeatedly asking if I would just come to their dealer. I just wanted a price quote. Marshall sent a quote right away and the pricing was competitive. When we decided to go to visit him, he had the car pulled to the front door so my family didn't have to wait long to test drive. I liked that when it came time to do the paperwork there were no extras and the quoted price was honored . We appreciate how Marshall does business, very professional. Also, thank you to Walter Cook for expediting the paperwork process when we told them we had prior arrangements that afternoon. A big thank you to Marshall and the team at Ourisman Honda. We love our new Civic and will recommend friends and family to them.
We visited Ourisman Honda several weeks ago while our 2000 Jetta was in the shop for repairs. We weren’t exactly certain what vehicle (model or brand) we wanted, so Marshall showed us what we asked for, the Pilot, Odyssey, CR-V and Element. He was more than willing to show us around the lot, introduced us to some of the other staff, and took us outside to see the various vehicles. Marshall actually took time to ask what we needed from a vehicle, listened to our responses, and showed us the vehicles that most closely fit our needs. Several weeks later, we were still “researching” but wanted to test drive the CR-V and Element to narrow down our choices. Though Marshall understood we weren’t ready to “pull the trigger,” he gladly arranged the test drives for us without any hard sell tactics or persuasion to select one product over the other. Marshall was very open about the pricing and availability of the Honda Element we selected. Though not in his inventory, he personally went to Bethesda to retrieve our car from another dealer’s lot. We started the day with the assumption that we were going to be purchasing a Toyota Venza, but Marshall’s helpfulness and the test drives changed our mind. By the end of the day, we drove home with our new Honda Element.
Marshall and Ourisman Honda are on the cutting edge of straightforward, forthright customer service. Marshall made buying a car the pleasant experience it should be--no pressure, no hassle, just friendly, timely answers to all of my questions and a patient willingness to show me around several cars. He was more than willing to offer multiple perspectives on my concerns, and he gave me plenty of time to think. He helped me find the right car at a great price. Thanks!
This was an absolutely wonderful experience. The dealership was great; friendly, clean, kind and they had the exact car I wanted in stock. The buying experience was great too. Marshall was very nice, explained everything to me extremely thoroughly and answered every question I had. He was nice enough to feed me too since the day was long and I had to run to work right after purchasing the car. I would recommend this dealership and Marshall specifically to any friends. I couldn't have asked for a better experience when buying a new car!